At LUKAH, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

Information We Collect

When you use our website or place an order, we may collect personal information such as your name, email address, phone number, shipping address, billing address, payment information, order details, and any information you voluntarily provide to us.

We may also collect technical information such as your IP address, browser type, device information, pages visited, time spent on the website, and cookies or similar tracking data.

How We Use Your Information

We use your information to process orders, arrange shipping, provide customer service, respond to inquiries, send order updates, handle returns or exchanges, improve our website, prevent fraud, and comply with legal obligations.

We may also use your contact information to send promotional emails, product updates, or marketing content if you have agreed to receive such communications.

Order & Payment Information

Payment information is processed through secure third-party payment providers. LUKAH does not directly store your full credit card or payment account details.

Your order information may be used to confirm payment, fulfill your purchase, arrange delivery, and provide after-sales support.

Shipping Information

To deliver your order, we may share necessary shipping details with logistics providers, carriers, customs agents, or other service partners involved in the delivery process.

This may include your name, shipping address, phone number, email address, and order details.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing or advertising activities.

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

How We Share Your Information

We do not sell your personal information. We may share your information only when necessary with trusted third-party service providers, including payment processors, shipping carriers, website hosting providers, marketing tools, analytics providers, and customer support systems.

We may also disclose information when required by law, regulation, legal process, or government request.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, dispute resolution, and business recordkeeping.

International Users

Because we ship to most countries and regions, your information may be processed or transferred across borders. By using our website or placing an order, you understand and agree that your information may be handled in countries or regions outside your place of residence.

Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information.

You may also request to unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or contacting us directly.

Marketing Communications

If you subscribe to our newsletter or agree to receive marketing messages, we may send you product updates, promotional offers, and brand news.

You can opt out of marketing communications at any time. Please note that even if you unsubscribe from marketing emails, we may still send necessary order-related or service-related messages.

Third-Party Links

Our website may contain links to third-party websites or services. LUKAH is not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and products are not intended for children or individuals under the legal age required in their country or region.

We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: info@lukahhookah.com